Customer care

We're a message away.

Shipping, returns, sizing, care — the answers are below. If yours isn't, WhatsApp us and a real person replies.

Still need us

Send us a note.

We reply within one business day — usually much sooner. Order number helps if you have one.

@layal_and_co

Shipping

Nationwide · courier & Pargo
Standard door-to-doorDelivered to your address by our courier partners. Orders under R450.
R89
Pargo collection pointChoose your pickup point at checkout, then collect when it suits you. Orders under R450.
R59
Orders over R450Free nationwide, either method. Two pieces usually gets you there.
Free
Packing time 1–2 business days
Delivery time 2–5 business days
Tracking Emailed on dispatch
Peak periods Add a day or two over holidays and sales
Returns

Seven days to change your mind.

Unworn, in its original packaging, with the order number. Email us.

Email us admin@layalco.co.za
01
Email us within 7 daysadmin@layalco.co.za with your order number or proof of purchase.
02
We confirm and send instructions
03
Send it back unwornIn its original packaging, in the condition it arrived.
04
Refund once receivedBack to your original payment method. Faulty, damaged or wrong item? Tell us straight away and we cover it.

Quick answers

Still stuck? WhatsApp 061 528 4215.

How long will my order take?

Orders are packed within 1–2 business days, then delivery takes 2–5 business days depending on where you are. You get a tracking number by email the moment it ships. If you have an urgent request, contact us via email and we will try to assist.

Do you gift wrap?

Every order arrives gift-ready in a Layal pouch with a branded card — nothing extra to add at checkout, and no prices on anything inside.

How do I know my ring size?

Each ring lists its sizes in millimetres on the product page. If you're between sizes, size up — and message us if you want help before ordering.

Where do you deliver?

Anywhere in South Africa, either door-to-door or to a Pargo collection point you choose at checkout.