Customer Care

We offer delivery throughout South Africa via trusted courier partners and Pargo collection points.

Orders below R450.00

• Standard Door -To Door Delivery: Flat rate of R89.00

Delivered directly to your address

OR

• Pargo Collection Point: Flat rate of R59.00.
  Select your preferred collection point from the available Pargo locations during checkout.Please note you will need to collect your order from this selected location.

Orders of R450.00 and above

• FREE Shipping Nationwide

We currently offer nationwide delivery across South Africa through trusted courier partners.

• Orders are typically processed within 1–2 business days.
• Delivery generally takes 2–5 business days, depending on your location.
• Shipping fees are calculated at checkout and will be displayed before payment is completed.
• Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

Please note that delivery times may vary during promotional periods, public holidays, or due to factors beyond our control.

For any shipping-related enquiries, please contact our Customer Care team and we will be happy to assist.

Please review our refund policy at the bottom of the page. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the order number or proof of purchase. 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can simply contact us at admin@layalco.co.za